Complaints page

It is of course annoying if you have a complaint about our products and/or services.

We would like to offer you the solution you require. You can email to: Our employees from the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us. We will answer the complaint within 14 days of receipt. If it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are affiliated. They will then mediate.

From February 15, 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://eu.europa/odr

If the complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.